Tech Co. Offers Automated Solution for Call Management
Essentially, New Albany-based business SoftSyl was launched three years ago with the intention of helping other businesses.
The company’s founders, which include graduate-level information technology specialists who have worked in the industry for more than 13 years, had concluded there was a significant need for affordable yet robust Interactive Voice Response systems -automated phone systems that integrate task-orientated procedures- for small and medium-sized companies and call centers.
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Enterprise Features Interviews Softsyl Technologies
Interview with Softsyl Technologies Call Center Solutions And Interactive Voice Response (IVR) Telephony Services
SoftSyl started out as a software consulting firm in 2007 and evolved into a software technology firm after the company founder recognized a significant need in the market for affordable yet robust IVR systems for small and medium-sized businesses and call centers.
Prior to the development of SoftSyl’s platform, an industry compliant VoiceXML based IVR system was financially far out of reach for companies not generating revenue comparable to Fortune 500 companies.
They bring enterprise scale functionality to even the smallest of businesses and call centers, allowing these clients to get ahead of the competition and gain even more market share.
Read the full article at http://enterprisefeatures.com/2010/11/interview-with-softsyl-technologies-call-center-solutions-and-interactive-voice-response-ivr-telephony-services/