OmniUVX Interactive Voice Response Platform

What does "OmniUVX" stand for? Omni Unified Voice eXchange

Through our OmniUVX IVR platform, call centers can harness the power of VoiceXML based voice solutions in conjunction with their existing IP telephony systems, such as Avaya, ShoreTel, and Cisco. This product serves as a VXML browser that can integrate with existing IP telephony systems from any vendor in order to add enterprise scale IVR functionality. 


Highlights of Technical Specifications

  • VoiceXML 2.0 and 2.1
  • Built-in TTS engine
  • Easy TTS integration with vendor of your choice
  • Speech Synthesis Markup Language specification (SSML)
  • Speech Recognition Grammar Specification (SRGS) grammars
  • Semantic Interpretation for Speech Recognition (SISR)
  • Audio playback
  • Audio recording
  • DTMF recognition
  • JavaScript processing
  • Reporting and business intelligence
  • and more

Supported Unified Communications Systems:

  • Avaya
  • Cisco
  • ShoreTel
  • Asterisk
  • Mitel
  • and more